Refund & Cancellation Policy

1. Cancellation

You can cancel your Plus or Pro subscription at any time from Settings → Plan. Cancellation takes effect at the end of your current billing period — you keep full access until then, and you will not be charged again. Deleting your account cancels your subscription immediately; any remaining paid time is forfeited.

2. Refunds

Subscription payments are non-refundable for partial billing periods. When you cancel, you keep access for the time you have already paid for instead of receiving a pro-rated refund.

We do issue refunds for:

• Duplicate charges or clear billing errors on our side
• Charges made after a confirmed cancellation took effect
• Anything we are required to refund under applicable consumer law

To request one, email hello@zeranda.ai from your account email within 30 days of the charge. Approved refunds are returned to the original payment method within 5–10 business days, depending on your bank.

3. Free Trials

Free trials do not require a payment method and never convert into a paid subscription on their own. We do not hold card details during a trial, so there is nothing to cancel and nothing can be charged. When the trial period ends, your account simply moves to the Free plan and your data stays intact. You are only ever charged if you choose to subscribe, and any such payment follows the refund rules above. One free trial is available per person.

4. Disputes and Chargebacks

If you believe a charge is wrong, please contact us first — most issues are resolved within a couple of business days. Initiating a card dispute or chargeback for a legitimate charge may result in immediate suspension of paid features while the dispute is investigated.

5. Statutory Rights

Nothing in this policy limits any rights you have under the consumer protection laws of your country, including cooling-off rights where they apply.